Steam is a well-liked on-line gaming platform that enables customers to buy and obtain video games from all kinds of builders. Whereas most video games bought on Steam will be performed indefinitely, there are some circumstances below which you’ll wish to return a sport. If you’re sad with a sport you may have bought, you may request a refund via Steam’s refund coverage.
As a way to be eligible for a refund, the sport should have been bought throughout the final 14 days and you could have performed the sport for lower than two hours. Moreover, the sport should not be a pre-order or a present. If you happen to meet these standards, you may request a refund by following the steps under:
Find out how to Return a Sport on Steam
Listed here are 9 vital factors about learn how to return a sport on Steam:
- Bought inside 14 days
- Performed for lower than 2 hours
- Not a pre-order or present
- Request refund via Steam
- Contact Steam Help
- Present motive for refund
- Anticipate refund approval
- Refund might be issued to authentic cost methodology
- Sport might be faraway from library
You probably have any questions or issues with returning a sport on Steam, you may contact Steam Help for help.
Bought inside 14 days
One of many necessities for returning a sport on Steam is that it should have been bought throughout the final 14 days. Which means you may have 14 days from the date of buy to determine if you wish to maintain the sport or return it for a refund.
If you’re unsure once you bought a sport, you may verify your Steam buy historical past. To do that, log in to your Steam account and click on in your username within the top-right nook of the display. Then, choose “Account particulars” from the drop-down menu. On the “Account particulars” web page, click on on the “Buy historical past” tab. It will present you a listing of all of the video games you may have bought on Steam, together with the dates of buy.
It is very important observe that the 14-day refund interval begins on the date of buy, not the date you first performed the sport. So, even when you’ve got not performed the sport but, you may nonetheless return it for a refund so long as it has been lower than 14 days since you bought it.
Nevertheless, there are some exceptions to the 14-day refund interval. For instance, you can’t return a sport when you’ve got already performed it for greater than two hours. Moreover, you can’t return a sport if it’s a pre-order or a present. If you’re uncertain whether or not or not you’re eligible for a refund, you may contact Steam Help for help.
Performed for lower than 2 hours
One other requirement for returning a sport on Steam is that you could have performed the sport for lower than two hours. Which means you may have two hours of playtime to determine if you wish to maintain the sport or return it for a refund.
Steam tracks your playtime for every sport you play. You may verify your playtime for a selected sport by right-clicking on the sport in your Steam library and deciding on “Properties”. Then, click on on the “Native Information” tab and search for the “Hours Performed” part.
It is very important observe that the two-hour playtime restrict begins once you first launch the sport, not once you begin taking part in it. So, even if you happen to spend time within the sport’s menus or watching cutscenes, it’s going to nonetheless depend in direction of your playtime.
Nevertheless, there are some exceptions to the two-hour playtime restrict. For instance, you might be able to return a sport when you’ve got skilled technical issues which have prevented you from taking part in the sport. Moreover, you might be able to return a sport when you’ve got bought it by mistake. If you’re uncertain whether or not or not you’re eligible for a refund, you may contact Steam Help for help.
Not a pre-order or present
One other requirement for returning a sport on Steam is that it can’t be a pre-order or a present. Which means you can’t return a sport that you’ve pre-ordered or that has been gifted to you by one other consumer.
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Pre-orders
Pre-orders are video games which you could buy earlier than they’re launched. When you pre-order a sport, you aren’t capable of cancel your order or return the sport for a refund. It’s because pre-orders are thought-about to be a closing sale.
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Presents
Presents are video games which have been bought by one consumer and gifted to a different consumer. As soon as a sport has been gifted, the recipient just isn’t capable of return the sport for a refund. It’s because the sport is taken into account to be the property of the recipient, not the purchaser.
If you’re uncertain whether or not or not a sport is a pre-order or a present, you may contact Steam Help for help.
Request refund via Steam
To request a refund for a sport on Steam, you might want to comply with these steps:
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Log in to your Steam account
Go to the Steam web site and log in to your account.
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Go to your buy historical past
Click on in your username within the top-right nook of the display and choose “Account particulars” from the drop-down menu. Then, click on on the “Buy historical past” tab.
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Discover the sport you wish to refund
Scroll via your buy historical past till you discover the sport you wish to refund. After you have discovered the sport, click on on the “Refund” button.
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Choose a motive for the refund
You will want to pick a motive for the refund. The out there causes are:
- I unintentionally bought the incorrect sport.
- The sport does not work on my pc.
- I’ve already performed the sport and I do not prefer it.
- Different
After you have chosen a motive for the refund, click on on the “Submit” button. Steam will then evaluation your request and problem a refund if you’re eligible.
Contact Steam Help
You probably have any issues with returning a sport on Steam, you may contact Steam Help for help. Steam Help is on the market 24/7 through e-mail and reside chat.
To contact Steam Help, go to the Steam web site and click on on the “Assist” hyperlink within the top-right nook of the display. Then, click on on the “Steam Help” hyperlink.
On the Steam Help web page, you will want to pick the subject of your inquiry. For refunds, you will want to pick the “Purchases and Billing” subject.
After you have chosen the subject of your inquiry, you will want to offer some further info, reminiscent of your Steam username and the e-mail deal with related along with your account. Additionally, you will want to explain the issue you’re experiencing.
After you have submitted your request, Steam Help will evaluation your request and reply to you as quickly as potential.
Present motive for refund
Once you request a refund for a sport on Steam, you will want to offer a motive for the refund. The out there causes are:
- I unintentionally bought the incorrect sport.
- The sport does not work on my pc.
- I’ve already performed the sport and I do not prefer it.
- Different
If you choose the “Different” choice, you will want to offer a short rationalization of why you’re requesting a refund.
It is very important be trustworthy and particular when offering a motive on your refund. It will assist Steam Help to course of your request shortly and effectively.
If you’re unsure which motive to pick, you may contact Steam Help for help.
Anticipate refund approval
After you have submitted your refund request, you will want to attend for Steam Help to evaluation your request and approve your refund. This course of can take as much as 7 days, however it’s usually a lot quicker.
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You’ll obtain an e-mail notification when your refund has been authorized.
The e-mail will comprise directions on learn how to full the refund course of.
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In case your refund is authorized, the funds might be credited to your authentic cost methodology.
The refund course of can take as much as 7 days, however it’s usually a lot quicker.
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In case your refund is denied, you’ll obtain an e-mail notification explaining the explanation for the denial.
You may contact Steam Help to attraction the choice.
You probably have any questions or issues concerning the refund course of, you may contact Steam Help for help.
Refund might be issued to authentic cost methodology
Once you obtain a refund for a sport on Steam, the funds might be credited to your authentic cost methodology. Which means the refund might be issued to the identical bank card or PayPal account that you just used to buy the sport.
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If you happen to used a bank card to buy the sport, the refund might be credited to your bank card account.
The refund might take as much as 7 days to look in your bank card assertion.
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If you happen to used PayPal to buy the sport, the refund might be credited to your PayPal account.
The refund might be out there instantly in your PayPal account.
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If you happen to used a Steam Pockets to buy the sport, the refund might be credited to your Steam Pockets.
You should utilize the funds in your Steam Pockets to buy different video games or objects on Steam.
You probably have any questions or issues concerning the refund course of, you may contact Steam Help for help.
Sport might be faraway from library
As soon as your refund has been processed, the sport might be eliminated out of your Steam library. Which means you’ll not have the ability to entry the sport or its recordsdata.
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You probably have any save recordsdata or different information related to the sport, you need to again them up earlier than requesting a refund.
As soon as the sport is eliminated out of your library, you’ll not have the ability to entry your save recordsdata or different information.
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You probably have any questions or issues concerning the refund course of, you may contact Steam Help for help.
Steam Help is on the market 24/7 through e-mail and reside chat.
Please observe that refunds aren’t out there for all video games. For instance, you can’t refund a sport that you’ve already performed for greater than two hours. Moreover, you can’t refund a sport that could be a pre-order or a present.
FAQ
Listed here are some incessantly requested questions on learn how to return a sport on Steam:
Query 1: How lengthy do I’ve to return a sport on Steam?
Reply: You could have 14 days from the date of buy to return a sport on Steam.
Query 2: How a lot can I play a sport earlier than I can not return it?
Reply: You may play a sport for as much as 2 hours earlier than you may’t return it.
Query 3: Can I return a sport that I pre-ordered?
Reply: No, you can’t return a sport that you just pre-ordered.
Query 4: Can I return a sport that was gifted to me?
Reply: No, you can’t return a sport that was gifted to you.
Query 5: How do I request a refund for a sport on Steam?
Reply: To request a refund for a sport on Steam, comply with these steps:
- Log in to your Steam account.
- Go to your buy historical past.
- Discover the sport you wish to refund and click on on the “Refund” button.
- Choose a motive for the refund and click on on the “Submit” button.
Query 6: How lengthy does it take to get a refund for a sport on Steam?
Reply: It could take as much as 7 days to get a refund for a sport on Steam, however it’s usually a lot quicker.
Query 7: What occurs if my refund request is denied?
Reply: In case your refund request is denied, you’ll obtain an e-mail notification explaining the explanation for the denial. You may contact Steam Help to attraction the choice.
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You probably have another questions on returning video games on Steam, you may contact Steam Help for help.
Ideas
Listed here are some ideas for returning video games on Steam:
Tip 1: Be sure you meet the refund necessities.
As a way to be eligible for a refund, the sport should have been bought throughout the final 14 days and you could have performed the sport for lower than two hours. Moreover, the sport should not be a pre-order or a present.
Tip 2: Request your refund as quickly as potential.
The earlier you request your refund, the earlier you’ll obtain your a refund. Steam Help usually processes refund requests inside 24 hours.
Tip 3: Be trustworthy and particular when offering a motive on your refund.
It will assist Steam Help to course of your request shortly and effectively.
Tip 4: In case your refund request is denied, you may contact Steam Help to attraction the choice.
Steam Help will evaluation your attraction and make a closing choice.
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By following the following tips, you may enhance your possibilities of getting a refund for a sport on Steam.
Conclusion
Returning a sport on Steam is a comparatively easy course of, however there are some things you want to remember. First, you could meet the refund necessities, which embody buying the sport throughout the final 14 days and taking part in the sport for lower than two hours. Moreover, the sport should not be a pre-order or a present.
If you happen to meet the refund necessities, you may request a refund by following the steps outlined on this article. Be sure you be trustworthy and particular when offering a motive on your refund. Steam Help will usually course of your request inside 24 hours.
You probably have any questions or issues about returning a sport on Steam, you may contact Steam Help for help.
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